2015: New Services for the New Year

Looking ahead to 2015, ARTEMUS expects the transportation industry to continue its dependence on access to real-time information and to leverage the powerful technology that has been changing the way the industry does business. As the investment in technology increases, we anticipate a significant growth in back-office support to ensure it is maximized. Both technology and outsourcing will have a huge impact on the industry this upcoming year.

The more the industry continues to lean on technology, the more it demands from it--and not just in terms of the software itself.  Providers will need to develop comprehensive, customer-driven programs that combine technology with experienced customer service and highly trained back-office teams to handle non-critical functions.  The approach of wrapping the technology around the needs of the company, as well as supporting it with an experienced team that provides guidance and absorbs some of the workload, is essential to ensure companies have the confidence to buy into even newer technology.

As these advancements emerge, there will be a shift from resisting back-office support to embracing it. It has been the Artemus experience that once the benefits of outsourcing of non-critical functions have been understood, there is a re-assessing of the entire workload, and additional functions, such as reporting of compliance data, are shifted to the back-office service partner, thus allowing transportation provider to focus on their core business and the one on one relationships with their clients. Combining great technology with accurate, skilled back-office staff allows for a leaner, more customer-relationship-focused transportation provider.

Clearly the relationship between the client and the software/back-office service provider becomes a very tightly interwoven partnership, making a software vendor selection a critical business process. The decision is not just about the details of the software, but also about the bigger picture of deciding with whom you want a long-term, day-to-day partnership. 

This year we introduced many new services to our existing and potential clients. We recently deployed our Japan Customs and Panama Customs Reporting software (read here), which are compliant to the respective country’s customs regulations. Our “one screen” system is easy to use and will auto-fill the information that takes up the most time to file.  The time spent on data entry will be cut in half as our software boasts the capabilities to submit your electronic paperwork when importing to Japan and the Panama Canal.

This past year, employee Anita Carty obtained her customs broker license (read here). With this license, ARTEMUS obtained the licenses and permits to add CUSTOMS BROKER SERVICES to our clients’ services.  This was a huge addition to help our existing software clients who did not have to find a separate customs broker to complete the compliance on import cargo destined to the US. Dealing with too many vendors can be a headache. At Artemus, we hope to be a one-stop shop for all of your needs— trade compliance software, including custom broker services, educational training, Hazardous cargo support, data entry and any business development consulting, such as getting CTPAT certified. 

Our wide array of services can help our clients to save time and money, while focusing on their core business processes and relationships.

This month, we will be saying good bye to Linda Wright, our long-time employee, who retired after 10 years of service to ARTEMUS and over 30 years of service to the industry. Though it was sad to see her go, we are excited for our new team and the possibilities for the New Year. Many changes and additions here at Artemus, but we anticipate the possibilities for our future! 

Until next month, where new announcements will be coming out, ARTEMUS OUT!